Refund Policy
This policy explains when refunds are and are not available for wallet top-ups and consultations on Mulankan.
1. Digital Services
Mulankan sells digital services (AI readings and live AI chat minutes). Wallet balance that has already been consumed for a completed reading or chat session is non-refundable, as the service has been delivered.
2. Unused Wallet Balance
If you added money to your wallet and have not used it, you may request a refund of the unused balance within 7 days of the top-up. Refunds are made to the original payment method via Razorpay.
3. Failed or Duplicate Payments
If your payment was debited but your wallet was not credited, or you were charged twice, contact us with your payment reference. Verified failed or duplicate charges are refunded in full within 5–7 business days.
4. How to Request a Refund
Email us at support@mulankan.app with your registered email and payment details. We aim to respond within 48 hours.